AI for customer support or employee onboarding

Our Head of Innovation, Paul Cirstean, has a great solution for the following challenges:

• Your support team relies on existing documentation or past tickets to answer customer inquiries.
• You have many unread documents about your products, internal procedures, and workflows.
• New employees frequently ask questions that have already been documented.

If the answer is yes to any of these, a 𝗰𝘂𝘀𝘁𝗼𝗺-𝗯𝘂𝗶𝗹𝘁 𝗔𝗜 𝗖𝗼𝗽𝗶𝗹𝗼𝘁 for your organization can help.

🛠️ 𝗞𝗲𝘆 𝗳𝗲𝗮𝘁𝘂𝗿𝗲𝘀:

• Powered by Open Source: Utilises leading open-source Large Language Models.
• Data Security: All data processing happens within your environment; your data stays yours.
• Seamless Integration: Works with documents from Confluence, SharePoint, or any other data source.

At Yonder, we have experience in building AI Copilots using Retrieval-Augmented Generation (RAG), a cutting-edge method first introduced in research four years ago. This technique involves:

• Preparing your data
• Utilizing data segmentation strategies
• Employing embedding techniques for efficient indexing
• Performing semantic searches to pinpoint relevant contexts
• Generating answers using LLMs

While there is room for further enhancement, at Yonder, we never shy away from embracing innovative solutions even when they are not fully matured. Together with Alex Dreptate, we empowered multiple clients to experiment with RAG pipelines.

📬 𝗪𝗮𝗻𝘁 𝘁𝗼 𝗲𝘅𝗽𝗹𝗼𝗿𝗲 𝗵𝗼𝘄 𝗮 𝗰𝘂𝘀𝘁𝗼𝗺 𝗔𝗜 𝗖𝗼𝗽𝗶𝗹𝗼𝘁 𝗰𝗮𝗻 𝗶𝗺𝗽𝗿𝗼𝘃𝗲 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀?

Are you curious to find out more? Are you interested in increasing the efficiency of the information flow within your company?

Or perhaps you are wondering about other possibilities that Copilot AI could bring your company.

Then fill in the ‘Book a free consultation form’ below, and Paul or Alex will contact you.