retail banking, debt collection, insurance, pensions and more
There are three important pillars: organize technology around your customer, evolve your technology landscape and operating model, and know your value, even in a constantly changing world.
The digital transformation in the financial sector will continue, with a focus on the customer, more efficient service provision, and the use of the latest technologies to keep up with continuous change. Connecting the backend, processes, advisors, and/or clients efficiently and connecting infrastructure will provide a competitive advantage.
It will be very interesting to see how new technologies such as AI can further increase companies’ advantages. Having top-notch security is of the essence in all markets, particularly here.
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